Privacy Policy

Last updated: January 15, 2025

Your privacy is important to us. This policy explains how StakeWise collects, uses, and protects your information.

1. Information We Collect

Personal Information

We collect information you provide directly to us, such as when you create an account, use our services, or contact us. This may include:

  • Name and contact information (email address, phone number)
  • Account credentials and authentication information
  • Financial information necessary for staking services
  • Communication preferences and customer support interactions

Automatically Collected Information

We automatically collect certain information when you use our platform:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, features used, time spent)
  • Transaction data related to your staking activities
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our staking services
  • Process transactions and manage your account
  • Communicate with you about your account and our services
  • Comply with legal obligations and regulatory requirements
  • Detect, prevent, and address fraud and security issues
  • Analyze usage patterns to enhance user experience
  • Send marketing communications (with your consent)

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, conducting business, or serving our users.

Legal Requirements

We may disclose information when required by law, regulation, or legal process, or to protect the rights, property, or safety of StakeWise, our users, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement robust security measures to protect your information:

  • End-to-end encryption for sensitive data transmission
  • Multi-factor authentication and access controls
  • Regular security audits and penetration testing
  • Cold storage for digital assets
  • Employee training on data protection practices
  • Incident response procedures for security breaches

5. Your Rights and Choices

You have certain rights regarding your personal information:

Access and Correction

You can access and update your account information through your user dashboard or by contacting us.

Data Portability

You can request a copy of your personal data in a structured, machine-readable format.

Deletion

You can request deletion of your personal information, subject to legal and regulatory requirements.

Marketing Communications

You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and advertisements
  • Improve our services and user experience

You can control cookie settings through your browser preferences, though this may affect some functionality of our platform.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

8. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When information is no longer needed, we securely delete or anonymize it.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Address: 1455 Market Street, Suite 1600, San Francisco, CA 94103, United States

Phone: +1 (415) 555-0123